Legal
Legal
The short version: We collect only what we need to run the service. We don't sell your personal data. You can request deletion at any time. We use Stripe for payments — your card details never touch our servers.
Luminae Home Services, Inc. ("Luminae," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our platform at luminaehome.com and related services.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Information you provide directly:
Information collected automatically:
We use your information to:
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
We share your information only as necessary to operate the Service:
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive data, regular security audits, and strict internal access controls. Despite these measures, no system is 100% secure. We encourage you to use a strong, unique password for your Luminae account.
We use cookies and similar technologies for:
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service. We do not use cookies for third-party advertising.
Depending on your location, you may have the following rights:
To exercise any of these rights, contact us at privacy@luminaehome.com.
Our Service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
We retain your personal data for as long as your account is active, plus a reasonable period thereafter for legal and operational purposes. Booking records are retained for 7 years for tax and legal compliance. You may request deletion of your account data at any time, subject to these legal retention obligations.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. The "Last updated" date at the top of this page reflects the most recent revision.
For privacy-related questions or requests, please contact our Privacy team at privacy@luminaehome.com or write to us at:
Luminae Home Services, Inc.
350 Fifth Avenue, Suite 4800
New York, NY 10118
Attn: Privacy Team