Privacy
Policy.

1. Overview

Luminae Home Services, Inc. ("Luminae," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our platform at luminaehome.com and related services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and postal address
• Account login credentials (password stored as a one-way hash)
• Property details (address, access instructions, special notes)
• Payment information — collected and processed by Stripe; we only store the last 4 digits of your card and expiry date
• Reviews and ratings you submit
• Communications with our support team

Information collected automatically:

• Device type, browser type, and operating system
• IP address and approximate geolocation (city-level)
• Pages visited, features used, and time spent on the platform
• Referral source (how you arrived at our site)
• Session recordings (anonymised) used for UX improvement

3. How We Use Your Information

We use your information to:

• Facilitate and manage your bookings and account
• Process payments and issue refunds
• Match you with available Professionals in your area
• Send booking confirmations, reminders, and updates
• Respond to support inquiries
• Improve our platform and user experience
• Comply with legal obligations
• Send marketing communications (only with your consent — opt out at any time)

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Who We Share Data With

We share your information only as necessary to operate the Service:

• Your Professional: We share your name, address, and any booking instructions with the Professional assigned to your session.
• Stripe: Our payment processor. Subject to Stripe's privacy policy at stripe.com/privacy.
• Background check providers: For Professional vetting only — client data is never shared.
• Analytics providers: Anonymised usage data to improve the platform (e.g., Google Analytics with IP anonymisation enabled).
• Legal authorities: Where required by law or to protect the safety of users.

5. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive data, regular security audits, and strict internal access controls. Despite these measures, no system is 100% secure. We encourage you to use a strong, unique password for your Luminae account.

6. Cookies

We use cookies and similar technologies for:

• Keeping you logged in (essential cookies)
• Remembering your preferences
• Analytics (anonymised)
• Fraud prevention

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service. We do not use cookies for third-party advertising.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Do Not Sell: We do not sell your data, but you may formally opt out via our Your Privacy Rights page

To exercise any of these rights, contact us at privacy@luminaehome.com.

8. Children's Privacy

Our Service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

9. Data Retention

We retain your personal data for as long as your account is active, plus a reasonable period thereafter for legal and operational purposes. Booking records are retained for 7 years for tax and legal compliance. You may request deletion of your account data at any time, subject to these legal retention obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For privacy-related questions or requests, please contact our Privacy team at privacy@luminaehome.com or write to us at:

Luminae Home Services, Inc.
350 Fifth Avenue, Suite 4800
New York, NY 10118
Attn: Privacy Team