Inclusion

Accessibility
Statement.

Last updated: January 15, 2025

Our commitment in plain terms: We believe everyone deserves access to professional home cleaning services regardless of ability or disability. We are actively working toward WCAG 2.1 Level AA conformance and welcome your feedback.

WCAG 2.1 AA — Target
ADA Title III — Compliant
Ongoing Remediation

Our Commitment

Luminae Home Services is committed to ensuring that our platform is accessible to everyone, including people with disabilities. We strive to provide a website and mobile experience that meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C).

Accessibility is not a project with a finish line — it is an ongoing practice woven into every design and engineering decision we make. We evaluate new features for accessibility before they go live and schedule regular audits of existing functionality.

Conformance Status

Luminae is partially conformant with WCAG 2.1 Level AA. Partial conformance means that some parts of the content do not yet fully conform to the standard. We are actively working to close all known gaps. Our target is full AA conformance by the end of 2025.

This statement covers the following pages and services:

  • luminaehome.com and all subdirectories
  • The client booking flow (book.html)
  • Client and Professional dashboards
  • Account authentication pages
  • All informational and legal pages

Measures We Have Taken

Luminae takes the following measures to ensure accessibility across our platform:

  • Semantic HTML landmarks (nav, main, section, article) on every page
  • Descriptive alt text on all meaningful images; decorative images marked aria-hidden="true"
  • Keyboard-navigable interface: all interactive elements reachable and operable via keyboard alone
  • Visible focus indicators that meet 3:1 contrast ratio on all interactive elements
  • Colour contrast ratio of at least 4.5:1 for normal text and 3:1 for large text throughout the design system
  • Responsive design supporting 320 px–4 K viewports without horizontal scroll or loss of content
  • Text can be resized up to 200% without assistive technology and without loss of content or functionality
  • Form fields include visible labels and descriptive error messages that are announced to screen readers
  • Skip-navigation link at the top of every page
  • ARIA attributes used where native semantics are insufficient (e.g., live regions for dynamic booking status updates)
  • Motion is reduced for users who have enabled "prefers-reduced-motion" in their OS settings
  • Page titles are unique and descriptive on every page

Known Accessibility Issues

We are transparent about areas we are actively working to improve:

  • Date-picker widget: The calendar date-picker in the booking flow does not yet fully expose date cell state to screen readers. A text-field fallback is available. Remediation planned Q2 2025.
  • PDF documents: Any downloadable PDFs (e.g., cleaning checklists) may not be fully tagged for accessibility. We are working to remediate existing PDFs and tag all future PDFs before publishing.
  • Third-party payment iframe: The Stripe payment element renders in an iframe we do not fully control. Stripe has their own VPAT on file; please contact us if you encounter difficulties and we will assist.

Assistive Technology Support

We aim to support a broad range of assistive technologies. Our platform has been tested with the following combinations:

  • NVDA + Chrome (Windows)
  • JAWS + Chrome (Windows)
  • VoiceOver + Safari (macOS / iOS)
  • TalkBack + Chrome (Android)

If you use a different assistive technology and encounter an issue, please report it using the form below — your report helps us expand coverage.

Third-Party Content

Our platform integrates third-party services including Stripe (payment processing), Checkr (background screening), and Google Maps (location services). While we encourage our partners to meet accessibility standards, we cannot guarantee the accessibility of content or interfaces provided by third parties. We will advocate on your behalf if you encounter a barrier with any third-party integration used on our platform.

Report an Accessibility Barrier

We welcome feedback. If you experience a barrier or have suggestions for improving accessibility, please use the form below or contact us directly at accessibility@luminaehome.com. We aim to respond within 2 business days.

Accessibility Feedback

Tell us what you encountered and how we can help.

Enforcement Procedure

If you are dissatisfied with our response to an accessibility complaint, you may contact the U.S. Department of Justice Civil Rights Division or file a complaint with the U.S. Access Board. More information is available at ada.gov.

For questions about this Accessibility Statement, contact us at accessibility@luminaehome.com or by mail at Luminae Home Services, Lawrenceville, GA 30046.